Refund Policy

Effective Date: 13/12/2024

1. Digital Products and Services

Due to the nature of digital products and services, all sales are final.
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1.1. No Refunds on Digital Products

We do not offer refunds for digital products (e.g., eBooks, online courses, or downloadable content) once access has been granted or the product has been downloaded.
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1.2. Exceptions

Refunds may be considered on a case-by-case basis if:

  • There is a technical issue that prevents access to the purchased product.
  • The product was not delivered as described (must be proven with documentation).
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2. Physical Products
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We accept returns and exchanges for physical products under the following conditions:
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2.1. Return Eligibility

To be eligible for a return, the product must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Returned within 30 days of the purchase date.
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2.2. Non-Refundable Items

The following items are not eligible for a refund:

  • Gift cards.
  • Sale or clearance items.
  • Used or damaged items (unless the damage occurred during shipping).
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2.3. Return Process

To initiate a return, please contact us at info@thelooksmaxingprogram.com with your order number and reason for return. We will provide further instructions, including the return address and procedures.
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2.4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
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3. Subscription Services
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3.1. Subscription Refunds

Refunds for subscription services are not provided for billing cycles that have already been completed. You may cancel your subscription at any time to avoid future charges.
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3.2. Cancellation Policy

You are responsible for canceling your subscription before the next billing cycle to prevent additional charges. For assistance, contact us at info@thelooksmaxingprogram.com.
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4. Damaged or Defective Items
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4.1. Reporting a Defective Item

If your item arrives damaged or defective, contact us within 7 days of receipt at info@thelooksmaxingprogram.com. Include:

  • Your order number.
  • Photos of the damaged item.
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4.2. Resolution

We will replace the item or issue a refund based on the situation.
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5. Disputes and Chargebacks

If you initiate a dispute or chargeback without first contacting us to resolve the issue, you may forfeit any refunds or resolutions. We aim to address all concerns in a fair and timely manner.
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6. Contact Information
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For any questions or concerns regarding our Refund Policy, please reach out to us at:

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